Operto CEO Michael Driedger talks about the balancing act of protecting guest privacy and ensuring property protection. It’s a great read in advance of the risk management focus of Arrival, Issue 3, May/June 2019.
Seventy percent of all reservations are driven by online channels, according to Phocuswright. Because of this, there’s no doubt that technology will play a major role in ever traveler’s journey this year. A large part of technology for travelers is in the form of a smartphone.
Distinguishing your business from the crowd is one of the fundamental challenges for business strategy for any property manager. There are a ton of books and advice available out there to help businesses of all kinds both create and maintain an advantage in order to attract and keep customers.