John DiJulius is considered the authority on world-class customer service and is the author of three books on customer experience. John will serve as a keynote speaker at the 2014 VRMA Annual Conference in San Diego, California Oct. 26-29. Learn more.
We are so proud that hundreds of organizations all over the world have adopted this as a major part of their business strategy, as they distance themselves from the competition.
designed to transform what employees and customers experience.
This shift produces a culture that permeates into people's personal lives,
at home, and in the community,
which in turn provides the business with higher sales, morale,
and brand loyalty--making price irrelevant.