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    [October Webinar] Customer Service: The Right Stuff Sticks

    October Webinar


    Customer Service: The Right Stuff Sticks!

    Date: Thursday, Oct. 15, 2015
    Time: 2 p.m. Eastern/ 1 p.m. Central/ Noon Mountain/ 11 a.m. Pacific/ 8 a.m. Hawaii/ 7:00 p.m. CET
    Duration: 60 minutes

    VRMA Members: Free 
    Non-Members: $50 


    In this dynamic and fast paced session filled with specific instruction on how to improve your company's guest relations program and practices, you'll gain expanded knowledge about guest relations for your company and within the vacation rental management industry.
    Specifically, you’ll learn about:
    • The philosophy of guest relations
    • Understanding today's guests
    • Providing extraordinary service
    • Preventing problems
    • Resolving problems
    • Dealing with difficult guests
    You should attend this webinar if you are:
    • An Owner or Manager of a vacation rental management company. You’ll want to know how other owners and managers are successfully managing their guest relations to grow their business and keep it profitable
    • An Employee of a vacation rental company with guest relations responsibility
    • An Employee who wants to move into management


    Maureen Regan
    President, Seaside Vacation Rentals

    Maureen Regan has been involved in the vacation rental business since 1983. She and her daughter, Jennifer Thibodeau, own Seaside Vacation Rentals, a well-recognized and award-winning business in southern Maine. Maureen holds dual master’s degrees from Vermont College and a B.A. from the University of Maine. In addition to serving as Vice President for the Vacation Rental Managers Association, Maureen has served as chair of the board of the Greater York Region Chamber of Commerce, on the board of the Maine Beaches Association and as a gubernatorial appointee to the Maine Tourism Commission. Maureen was also a founding member of the Maine Vacation Rental Professionals Association and New England Vacation Rental Professionals, and is the author of "The Rental Game, Winning with a Professional Vacation Rental Team”.


    Advance registration closes at 4 p.m. Eastern on Wednesday, October 14th.

    Unable to participate in the live webinar? Don't worry, all past webinars are archived and available for free access to members in Member Resources.
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