If you are in the vacation rental business, customer service should be a priority. Understanding the three types of guests will help you determine the best course of action when a guest has a complaint.
The 2014 VRMA Annual Conference (held Oct. 26-29 in San Diego) was officially the largest event ever held not just in VRMA history, but in the history of the vacation rental industry. With more than 1,000 people in attendance, it's no surprise that the Conference generated lots of buzz before, during and after the event. In their own words, here's what attendees had to say about #vrma2014 on social media.
This is the first time in about four months that you’ve had a chance to take a breath, but more importantly, to start thinking strategically. It’s easy to become distracted, but now is the time to “make hay” for the coming year.