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Recent Articles

Delivering World Class Customer Service

Posted By: Dan Rourke

Tue Jun 30th, 2015

While the foundations of customer service haven't changed, there is innovative new thinking about designing interactions that will make a positive difference for the customer service you deliver.

0 Comments 0 Likes Keywords: Guest Services

Video is the New Internet for Vacation Rentals

Posted By: VRMA Administrator

Thu Jun 25th, 2015

How can you, as a vacation rental manager, make your listings stand out above the crowd and grab the attention of overwhelmed online consumers? The answer is video.

0 Comments 0 Likes Keywords: Sales/Marketing

Trends in the Vacation Rental Industry: Q2 2015

Posted By: Andrew McConnell

Thu Jun 18th, 2015

An overview of industry trends – and what they mean for your business.

0 Comments 0 Likes Keywords: Professionalism

Utilizing Search Engines to Improve Homeowner Acquisition

Posted By: Josh Guerra

Tue Jun 16th, 2015

Looking for a new tool that can get your company's name out in front of an entire population of people just dying to use your property management services? Search engine optimization might be the answer.

0 Comments 0 Likes Keywords: Sales/Marketing

Helping Staff Empathize With Guests Is Key To Authentic Hospitality

Posted By: Douglas Kennedy

Thu Jun 11th, 2015

True hospitality superstars know that while delivering hospitality requires good communications skills, it takes more than just that. These five training tips will help frontline agents better connect with guests.

0 Comments 0 Likes Keywords: Guest Services