Recently I was asked by a long-term client to offer a training module specifically geared toward handling guest complaints. I’ve always covered service recovery as part of my existing hospitality excellence training...
With various social media sites competing for your attention and content, it's difficult to determine exactly where you should be spending your time, and what content you should post. There are blogs and articles to be written, infographics to be created, and photos and videos to be captured. As a vacation rental manager, you are probably asking which of these channels and types of content are going to drive qualified consumers to your vacation rental properties.
If you’re the owner of a vacation rental management company, you’ve probably considered selling your business. Vacasa has acquired 40 vacation rental management companies of all sizes from across the U.S. During our many conversations with VRMOs, we’ve learned how to ensure a positive acquisition experience. After all, a successful transaction isn’t just about the dollar amount — it’s also about feeling accomplished and content with the outcome. So whether an acquisition is right around the corner or still a hypothetical, here are our best tips for a good experience.
Every summer I look forward to visiting my home by the beach in New Jersey.
As much as I love the house, the summer and the beach, maintaining the home isn’t a simple job. After my husband and I make the nearly two-hour drive to our summer home, there’s always work to be done.