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Recent Articles

States Continue to Push for Regulations

Posted By: Greg Holcomb, MPA

Thu Mar 23rd, 2017

State legislators are busy at work in the 2017 legislative session. VRMA is currently tracking 36 bills that could have an effect on the vacation rental industry. These bills range from the good to the bad and a lot in between.

0 Comments 0 Likes Keywords: VR Administration | VRMA News | Advocacy

Hiring for Success

Posted By: Sue Jones, MBA, SHRM-SCP

Thu Mar 16th, 2017

Hiring successful people isn’t just happenstance. There is a method and a process to finding talent. Just as you have a plan to manage your operations, you need to have a plan to manage your recruitment. Standardizing your recruitment process improves your ability to hire the right people.

1 Comment 0 Likes Keywords: Professionalism

Conquering Complaints – Part Two

Posted By: Douglas Kennedy

Thu Mar 9th, 2017

With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.

0 Comments 0 Likes Keywords: Guest Services | Professionalism

Four Things Your Guest Agreement Should Do

Posted By: Bryan Geon

Thu Mar 2nd, 2017

Guest agreements are essential to protecting owners, guests and property managers. But given how important and widely used these documents are, management companies don’t always spend the time required to optimize them.

0 Comments 0 Likes Keywords: Guest Services | Property Services