As those who read train-the-trainer articles or attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. Read more about using video email for personalized, narrated, virtual property tours.
As social distancing has become the norm, apps that allow customers to skip lines and avoid contact with others are critical. Here are five contact-less mobile app solutions that are helping the hospitality industry.
As in any industry, massive disruption creates massive opportunities. Smart operations and marketing leaders will capitalize on this chance to win the loyalty of first-timers, turning them into this year’s social media promoters and next year’s repeat guests. Here are a few training tips.
Forecasting is important now more than ever for property managers to anticipate future business performance, deal with future uncertainties and plan accordingly. Here are 9 tips to improve your forecasting methods for better revenue management.
Responding to the COVID-19 pandemic has businesses looking at new ways of doing their work and how that work gets done. To meet operations and staffing requirements, many businesses are expanding their workforce using a mix of employees, contractors and staffing agencies to provide more flexibility.