VRMA : Blogs : Classification: Guest Services

Recent Articles

5 Questions to Ask When Booking a Vacation Rental

Posted By: Brittany Thompson

Tue May 19th, 2015

The busy summer vacation rental season is almost here! Here are five questions travelers should ask when booking a vacation rental.

0 Comments 0 Likes Keywords: Guest Services

A Day in the Life of a Vacation Rental Manager: All in a Day's Work

Posted By: Vickie Murguia

Thu Mar 26th, 2015

Vacation rental managers often have to think on their feet-- and have a sense of humor. Here's how one manager turned an upset customer into a repeat guest.

0 Comments 0 Likes Keywords: Guest Services

A Day in the Life of a VRM: The 3 Types of Guests

Posted By: Vickie Murguia

Fri Nov 21st, 2014

If you are in the vacation rental business, customer service should be a priority. Understanding the three types of guests will help you determine the best course of action when a guest has a complaint.

0 Comments 0 Likes Keywords: Guest Services

Providing Excellent Customer Service

Posted By: Ali Cammelletti

Fri Sep 19th, 2014

When I think about the topic, Providing Excellent Customer Service, the first thing that comes to mind is my favorite quote, Everyone's Perception is Their Own Reality. So really, excellent customer service will look different to every customer we encounter.

0 Comments 0 Likes Keywords: Guest Services

What Is a Customer Service Revolution?

Posted By: VRMA Administrator

Thu Aug 7th, 2014

Gain a competitive advantage by creating a customer service revolution within your vacation rental management company.

0 Comments 0 Likes Keywords: Guest Services