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Recent Articles

Sales Service Points That Make a Difference

Posted By: Ali Cammelletti

Thu Feb 23rd, 2017

What are the subtle techniques that enable buyers to walk away feeling like they just had an awesome experience? The foundation of the sales experience is the tone we use with our different voice fluctuations as well as the warm words we use.

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Sales/Marketing

Crafting an Owner Agreement That Works for Your Business

Posted By: Eric Breon

Tue Aug 30th, 2016

When drafting an owner agreement, it’s tempting to recycle a previous contract or rely on a boilerplate found online. But it’s worth investing the time and money to craft a unique, customized owner agreement tailored to your business and its specific needs, as well as the needs of the homeowner. Clearly outlining the roles and responsibilities of both the vacation rental manager and homeowner will ultimately save you time, money and stress. Here are some things to keep in mind when drafting your next owner agreement.

0 Comments 0 Likes Keywords: Professionalism

Never Try to Prove Guests Wrong, Even When They Are

Posted By: Douglas Kennedy

Tue May 24th, 2016

Doug Kennedy, president of the Kennedy Training Network, reflects on his own experience with customer service and shares some valuable tips on how to diffuse difficult customer situations.

1 Comment 0 Likes Keywords: Professionalism

5 Surefire Ways to Improve Your Vacation Rental Reviews

Posted By: VRMA Administrator

Tue May 17th, 2016

Customer reviews can make or break a vacation rental's online presence. But how can you secure the positive feedback you need to make an impact online? MaidThis gives five fool-proof tips for making sure your guests are leaving great reviews.

0 Comments 0 Likes Keywords: Professionalism

Building Positive Relationships With VR Owners Is Key To Long Term Viability

Posted By: Douglas Kennedy

Tue Jan 5th, 2016

The key to the long-term viability of any rental company is the relationships it has with the owners of its inventory. Learn how to build and maintain these relationships.

0 Comments 0 Likes Keywords: Professionalism