This year is off to a great start—not too long ago, I returned from the 2023 Spring Forum in Kansas City, Missouri. At this year’s event, the keynote and breakout sessions were outstanding, the networking opportunities were lively, and the exhibit hall was full of impressive booths and discussions.
At a recent VRMA event, one of our long-term KTN clients introduced me to a new member, adding a resounding endorsement something like: “Doug’s company does an amazing job training and coaching our people on reservations sales and guest hospitality.”
At the recent sold-out VRMA International Conference in Las Vegas, I had the pleasure of facilitating a table at the VRHP Roundtables session. The topic of my table was “Standard Property Appearance (SPA) and Service Standards.”
Short-term rental bookings may be surging this year, but hosts and property managers face headwinds from another direction: an increase in supply, the return of the gap night, and a cost of living crisis.
As I write this, I’ve recently returned from the VRMA International Conference in Las Vegas, Nevada. It’s so exciting to see our industry come together again after being apart for so long. The energy, passion, and positivity of VRMA members is unmatched.