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    Tag: Columns

    Recent Articles

    Train Your Staff to Show Hospitality When Enforcing Mask Requirements

    Posted By: Douglas Kennedy
    Tue Jul 21st, 2020
    Provide your staff with the training they need to de-escalate these encounters in the spirit of hospitality. Here are some tips to share with your guest contact staff.
    0 Comments 0 Likes Keywords: Arrival | Columns

    How to Use Video Email For Personalized, Narrated, Virtual Property Tours

    Posted By: Douglas Kennedy
    Wed Jul 8th, 2020
    As those who read train-the-trainer articles or attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. Read more about using video email for personalized, narrated, virtual property tours.
    0 Comments 0 Likes Keywords: Arrival | Columns

    Obsess On Hospitality This Summer and Turn First-Timers into Loyal Repeat Guests

    Posted By: Douglas Kennedy
    Wed Jun 24th, 2020
    As in any industry, massive disruption creates massive opportunities. Smart operations and marketing leaders will capitalize on this chance to win the loyalty of first-timers, turning them into this year’s social media promoters and next year’s repeat guests. Here are a few training tips.
    0 Comments 0 Likes Keywords: Arrival | Columns

    9 Tips to Improve Your Forecasting

    Posted By: VRMA Administrator
    Thu Jun 18th, 2020
    Forecasting is important now more than ever for property managers to anticipate future business performance, deal with future uncertainties and plan accordingly. Here are 9 tips to improve your forecasting methods for better revenue management.
    0 Comments 0 Likes Keywords: Arrival | Columns

    COVID-19 Prompts a Review of Storm Preparation and Disaster Recovery Plans

    Posted By: Sue Jones, MBA, SHRM-SCP
    Mon Jun 8th, 2020
    Responding to the COVID-19 pandemic has businesses looking at new ways of doing their work and how that work gets done. To meet operations and staffing requirements, many businesses are expanding their workforce using a mix of employees, contractors and staffing agencies to provide more flexibility.
    0 Comments 0 Likes Keywords: Arrival | Columns
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