VRMA : Blogs : Classification: Guest Services

Recent Articles

Vacation Rental Sales: How to Explain High-Season Rates

Posted By: Douglas Kennedy

Thu May 18th, 2017

Now that potential guests can see multiple photos and virtual tours, there is still one question that callers continue to challenge our agents with every day: “Why are the rates so much higher this time of year?”

0 Comments 0 Likes Keywords: Guest Services

PR and the Customer Journey

Posted By: Jessica Gillingham

Thu May 4th, 2017

Recently, I have been putting a lot of thought into reviewing where PR sits within the customer (or guest) journey. How much impact does PR activity have in the four key stages that a guest will walk through before (and after) booking their vacation rental?

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Sales/Marketing

Conquering Complaints – Part Two

Posted By: Douglas Kennedy

Thu Mar 9th, 2017

With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.

0 Comments 0 Likes Keywords: Guest Services | Professionalism

Four Things Your Guest Agreement Should Do

Posted By: Bryan Geon

Thu Mar 2nd, 2017

Guest agreements are essential to protecting owners, guests and property managers. But given how important and widely used these documents are, management companies don’t always spend the time required to optimize them.

0 Comments 0 Likes Keywords: Guest Services | Property Services

Sales Service Points That Make a Difference

Posted By: Ali Cammelletti

Thu Feb 23rd, 2017

What are the subtle techniques that enable buyers to walk away feeling like they just had an awesome experience? The foundation of the sales experience is the tone we use with our different voice fluctuations as well as the warm words we use.

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Sales/Marketing