VRMA : Blogs : Classification: Professionalism

Recent Articles

Communication: A Key Factor in Guest Satisfaction

Posted By: VRMA Administrator

Tue Jan 18th, 2022

Last spring, I took my first trip in over a year—a novel concept considering the state of the world we live in today. Unsurprisingly, my vacation was different from those I’ve taken in previous years, and as a traveler emerging from the pandemic, I had different expectations and sets of criteria.

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Features

PR and the Customer Journey

Posted By: Jessica Gillingham

Thu May 4th, 2017

Recently, I have been putting a lot of thought into reviewing where PR sits within the customer (or guest) journey. How much impact does PR activity have in the four key stages that a guest will walk through before (and after) booking their vacation rental?

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Sales/Marketing

The Art of Finding, Hiring, and Motivating Younger Employees

Posted By: Steve Sherlock

Thu Apr 20th, 2017

“I don’t really need younger employees; I want experienced professionals”
“I can’t find the right person for this position.”
“I just don’t understand what motivates my employees anymore.”
Do these complaints sound similar to what you’ve faced in your vacation rental business?

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Hiring for Success

Posted By: Sue Jones, MBA, SHRM-SCP

Thu Mar 16th, 2017

Hiring successful people isn’t just happenstance. There is a method and a process to finding talent. Just as you have a plan to manage your operations, you need to have a plan to manage your recruitment. Standardizing your recruitment process improves your ability to hire the right people.

1 Comment 0 Likes Keywords: Professionalism

Conquering Complaints – Part Two

Posted By: Douglas Kennedy

Thu Mar 9th, 2017

With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.

0 Comments 0 Likes Keywords: Guest Services | Professionalism