VRMA : Blogs : Classification: Guest Services

Recent Articles

Communication: A Key Factor in Guest Satisfaction

Posted By: VRMA Administrator

Tue Jan 18th, 2022

Last spring, I took my first trip in over a year—a novel concept considering the state of the world we live in today. Unsurprisingly, my vacation was different from those I’ve taken in previous years, and as a traveler emerging from the pandemic, I had different expectations and sets of criteria.

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Features

Vacation Rental Sales: How to Explain High-Season Rates

Posted By: Douglas Kennedy

Thu May 18th, 2017

Now that potential guests can see multiple photos and virtual tours, there is still one question that callers continue to challenge our agents with every day: “Why are the rates so much higher this time of year?”

0 Comments 0 Likes Keywords: Guest Services

PR and the Customer Journey

Posted By: Jessica Gillingham

Thu May 4th, 2017

Recently, I have been putting a lot of thought into reviewing where PR sits within the customer (or guest) journey. How much impact does PR activity have in the four key stages that a guest will walk through before (and after) booking their vacation rental?

0 Comments 0 Likes Keywords: Guest Services | Professionalism | Sales/Marketing

Conquering Complaints – Part Two

Posted By: Douglas Kennedy

Thu Mar 9th, 2017

With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.

0 Comments 0 Likes Keywords: Guest Services | Professionalism

Four Things Your Guest Agreement Should Do

Posted By: Bryan Geon

Thu Mar 2nd, 2017

Guest agreements are essential to protecting owners, guests and property managers. But given how important and widely used these documents are, management companies don’t always spend the time required to optimize them.

0 Comments 0 Likes Keywords: Guest Services | Property Services