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    2023 Staffing Outlook for Operations Teams

    By: VRMA Administrator | Oct 16
    Spring is a common time of the year to be hiring new operations team staff members, from housekeepers to inspectors and maintenance techs.

    Summer 2023: U.S. Vacation Rental Market Winners and Losers

    By: VRMA Administrator | Oct 16
    We revealed this month how the U.S. vacation rental market saw a 16.8% real terms decline in revenue per available rental (RevPAR) this summer. But not all property managers are experiencing that sort of slowdown. This is an average figure for the entire United States, and no

    Balancing Innovation with Humanity

    By: Jason Voelpel | Oct 12
    As we continue to navigate through the ever-evolving landscape of the short-term vacation rental industry, I want to touch on an exciting and transformative aspect of our future — the impact of artificial intelligence (AI).

    How Smart Property Technology Can Positively Impact Revenue for Property Managers

    By: VRMA Administrator | Sep 18
    In today’s tech-driven landscape, guests don’t just want but rather expect the convenience, security, and personalized experiences that they enjoy at home.

    Protecting Your Property and Community from Excessive Noise with Call Assist and Guard Assist

    By: VRMA Administrator | Sep 1
    Minut, a trailblazer in privacy-safe home monitoring, has taken a giant leap toward addressing excessive noise in vacation rentals with both the newly launched Call Assist and the well-loved-by hosts Guard Assist services.

    12 Easy Ways to Secure More Direct Voice Reservations

    By: VRMA Administrator | Aug 7
    Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry, especially for the vacation rental segment. For decades now, pundits have predicted the death of voice as a booking channel.

    Train Your Hospitality Staff to Elicit Kama Muta

    By: VRMA Administrator | Jul 10
    It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human.

    How to Talk to Property Owners About New Technology

    By: VRMA Administrator | Jul 3
    When managing other people’s properties, getting owners on board with the changes that you’d like to implement is a must. While this can be challenging, it doesn’t have to be.

    Combatting Oversupply: A Search-Based Strategy Could Save Your Busy Summer Season

    By: VRMA Administrator | Jul 3
    A search-based strategy can help you optimize your vacation rentals. Using data to make pricing decisions that maximize your occupancy rates.

    How ChatGPT Is Transforming the Vacation Rental Industry

    By: VRMA Administrator | Jun 19
    Artificial intelligence (AI) is revolutionizing the world and taking the vacation rental industry with it. Dominating industry headlines, the “generative AI” tool ChatGPT is the most recent addition that could help scale vacation rental businesses all over the world.

    Tech Trends Transforming Short-Term Rentals in 2023

    By: Jessica Gillingham | Jun 19
    The past two years have seen record-breaking growth in the short term rental sector. Demand, revenue, and supply reached all-time highs as the industry took over as the fastest growing accommodations sector.

    Creating Operational Excellence

    By: Michelle Williams | Jun 6
    The mission of the Vacation Rental Housekeeping Professionals (VRHP) is to be an industry champion, elevating guest experience through the operational excellence of our members.

    The Importance of Cigarette Detection Sensors in Vacation Rentals

    By: VRMA Administrator | Jun 1
    With the recent rise of vacation rentals, the hospitality industry has transformed. However, the importance of preventing guests from smoking has gained increasing attention. At Minut, we believe that preventing smoking indoors is crucial.

    Driving the Industry Forward

    By: Jason Voelpel | Mar 27
    This year is off to a great start—not too long ago, I returned from the 2023 Spring Forum in Kansas City, Missouri. At this year’s event, the keynote and breakout sessions were outstanding, the networking opportunities were lively, and the exhibit hall was full of impressive booths and discussions.

    Your People Are Your Superpower for Increasing Direct Bookings and Guest Loyalty

    By: VRMA Administrator | Mar 20
    At a recent VRMA event, one of our long-term KTN clients introduced me to a new member, adding a resounding endorsement something like: “Doug’s company does an amazing job training and coaching our people on reservations sales and guest hospitality.”

    Putting Your Standard Property Appearance into Daily Practice

    By: Michelle Williams | Feb 27
    At the recent sold-out VRMA International Conference in Las Vegas, I had the pleasure of facilitating a table at the VRHP Roundtables session. The topic of my table was “Standard Property Appearance (SPA) and Service Standards.”

    Direct Booking: A Priority in 2023?

    By: VRMA Administrator | Feb 20
    Short-term rental bookings may be surging this year, but hosts and property managers face headwinds from another direction: an increase in supply, the return of the gap night, and a cost of living crisis.

    Looking Forward to the Future

    By: Jason Voelpel | Jan 17
    As I write this, I’ve recently returned from the VRMA International Conference in Las Vegas, Nevada. It’s so exciting to see our industry come together again after being apart for so long. The energy, passion, and positivity of VRMA members is unmatched.

    Why Vacation Rentals Are a Sustainable Travel Choice

    By: VRMA Administrator | Dec 5
    In the travel industry, sustainability has been one of the biggest buzzwords of the last couple of years.

    What’s Smart About Vacation Rental Properties?

    By: VRMA Administrator | Oct 24
    Since buying a rental property in North Carolina last year, I’ve been making it a smart home. I live near Washington, DC, which means I keep an eye on my rental mostly from afar. Outfitting my property with smart tools is not only for the ease of renters but also to protect my investment.

    Josh Sundquist on Persistence

    By: VRMA Administrator | Oct 10
    The VRMA International Conference, held this year October 23-26 in Las Vegas, is the biggest and most comprehensive event in the vacation rental space. It’s a one-stop shop for industry education and networking, including enlightening keynote speakers.

    Holly Stiel on Creating a Culture of Service

    By: VRMA Administrator | Oct 3
    During the VRMA International Conference, Holly Stiel—a speaker, trainer, consultant, coach, author, and president at Thank You Very Much Inc.—will deliver the general session keynote, “Service is a Gift: How to Create and Sustain a Culture of Service.”

    The Best Airbnb Data and Analytics to Optimize Your Listing

    By: VRMA Administrator | Oct 2
    A data-driven approach to managing your Airbnb business can help you get booked more often and show up higher in search results. Check out our list of the most effective Airbnb metrics to optimize your listing.

    Are Smart Locks Worth It? 5 Common Smart Lock Myths: Busted

    By: VRMA Administrator | Oct 2
    Locks have come a long way. Gone are the days in which a simple lock and key secured your doors. Now, smart locks are everywhere. With progressions in Wi-Fi and Bluetooth dependability plus safety improvements to hardware, smart locks are one of the smartest and safest access solutions.

    What ‘Professional’ Means for Cleaning

    By: Michelle Williams | Sep 12
    With the updated VRMA definition of “professional”— “taxpaying, local, and consistent in their high standards”— cleaning and other operational processes have a clear role in both the “local” and “consistent” pillars.

    An Industry Overhaul: Keeping Up With the Rise of Guest Demands

    By: VRMA Administrator | Aug 16
    To say the vacation rental industry has undergone a shakeup in the last couple of years would be an understatement. Every year we invite property managers to let us in on various aspects of how they run their business and complete an annual survey.

    Keeping Pace with Industry Growth Post-Pandemic

    By: Miller Hawkins | Jul 15
    The short-term rental industry is strong and growing, but now, more than ever, it’s important for professionals in our industry to stay on top of the trends so we can continue to thrive.

    Why Vacation Rental Properties Need an Internet Reboot

    By: VRMA Administrator | Jul 5
    Recently, we surveyed technology buyers (including owners and managers of rental properties. Recurring issues respondents face are power interruptions and glitchy routers, which break Wi-Fi connections to devices like smart thermostats, smart TVs, and security cameras at their properties.

    Fulfilling Demand Smartly

    By: Vincent Breslin | Jun 13
    How do I fulfill demand in a profitable and sustainable way? The good news is that there is a way to do this. It’s all about running your vacation rental business with optimal efficiency, and here’s some ways you can do just that.

    3 Ways to Add Sustainability and Value to Your Vacation Rental Business

    By: Jim Netska | Jun 7
    Many businesses in the vacation rental industry are taking action by adopting environmentally friendly practices and putting long-term strategies in place. But how can they act practically in the short term to reduce their carbon footprint in their day-to-day operations while adding value?

    Airbnb Horror Stories and How to Avoid Them

    By: RemoteLock Marketing, RemoteLock | May 31
    My story begins on what I thought was a peaceful Thursday night in Kona, Hawaii. I had just finished streaming my favorite murder mystery (with absolutely zero thought that I’d soon be featured in one of those Airbnb horror stories everyone’s heard about), and was ready to bundle off to bed.

    The New Minimum Standard for Vacation Rentals

    By: Jeff Iloulian | May 23
    In the face of increased guest expectations, growing competition in the space, and heightened regulations, there is a new minimum standard for success in this industry.

    Summer Focus: Building a Better Guest Experience

    By: VRMA Administrator | May 3
    The summer of 2022 offers golden opportunities for ambitious vacation rental operators. There’s one easy upgrade you can make to your property that’s both a desirable amenity for guests and an operationally efficient wonder for owners: a modern access control solution.

    The Distribution Train Is Leaving the Station—Are You on It?

    By: VRMA Administrator | Apr 25
    The best booking is a direct booking. It’s every property manager’s most profitable and preferred channel; however, it can seem elusive with the prevalence of online travel agencies. These websites offer incredible exposure but relying on them as your only source for bookings can be a major pitfall.

    What’s Good Around Here?

    By: Matthew V. Loney | Apr 11
    Today, almost every property manager’s website has an area of their site that focuses on the destination itself. But what are the benefits of engaging with local tours and activities?

    Top 15 US Cities to Invest in a Short-Term Rental in 2022

    By: VRMA Administrator | Mar 28
    When investing in a short-term rental (STR), location can make all the difference in your success. Whether you are making your first or your 100th short-term rental investment, Beyond is here to help. Reach out for a demo for more information.

    How to Train Your Reservations Team to Sell Travel Insurance

    By: Douglas Kennedy | Mar 22
    These days, nearly every vacation rental client company I conduct reservations and hospitality training for offers travel insurance. This is a win-win for everyone.

    4 Ways to Secure More Direct Voice Bookings

    By: Douglas Kennedy | Mar 15
    If you have not done so recently, now is a terrific time to remind your front-line reservations sales agents of the importance of securing direct “voice channel” bookings.

    The Playbook for Growing Your Business in 2022

    By: Andrew Bate | Mar 1
    We are all seeing high guest demand and out-of-the-ordinary booking behaviors. Our team could barely get out of the office to attend the 2021 VRMA International Conference in San Antonio, and I imagine your business was the same.

    Do Vacation Rental Companies Really Need ‘Enterprise’ Software?

    By: VRMA Administrator | Mar 1
    Chances are, you don’t think you need “enterprise” software. If your operation is small and not trying to grow, you’re probably right. But after a remarkable couple of years, many PMCs are finding that scalability and performance quickly pay for themselves.

    Why Property Management Firms Should Leverage Mobile Marketing

    By: VRMA Administrator | Feb 22
    When leads come in from lead feeders, property management firms have to share the revenue from those bookings with those lead feeders. If you want to maximize revenue, then, you want customers to book with you directly. So, how can you stay in touch with new customers?

    What Lies Ahead in 2022 for the Vacation Rental Industry?

    By: Jeremy Gall | Feb 15
    This time last year, I would bet that the majority of vacation rental operators were incredibly uncertain about what the future held in 2021. Fast forward to today, and we not only have a much clearer picture of the state of the industry, but we also have a huge amount of optimism...

    Futurizing: Metaverse, Remote Working, and How We Meet the Demand for Places to Stay

    By: Jessica Gillingham | Feb 7
    I recently watched Mark Zuckerberg’s video release announcing his company’s rebrand to Meta and his plans for Facebook’s Metaverse. In the video, Zuckerberg talks a lot about what he sees as the future of Web 3.0 and how we will all be living in parallel virtual universes that seamlessly integrate.

    Communication: A Key Factor in Guest Satisfaction

    By: VRMA Administrator | Jan 18
    Last spring, I took my first trip in over a year—a novel concept considering the state of the world we live in today. Unsurprisingly, my vacation was different from those I’ve taken in previous years, and as a traveler emerging from the pandemic, I had different expectations and sets of criteria.

    New Year, New You: Better Revenue Performance in 2022

    By: VRMA Administrator | Jan 14
    Insights for an even better revenue performance in 2022, to help hosts & property managers mitigate the surprises that may still arise, anticipate market trends, drive demand, and position their properties for success.

    Back to Basics: Revisiting Your Property Standards

    By: Michelle Williams | Jan 11
    Your company’s property operations team performs a wide variety of tasks that must be completed on a regular basis, whether those tasks be daily, weekly, monthly, or yearly. But if you don’t have the details of those tasks well-documented, you are wasting time and money.

    Maximizing Sales Via Textual Communications

    By: Douglas Kennedy | Jan 4
    As is the lodging industry in general, resorts and vacation rental companies are well aware that direct bookings not only help hold down the “costs of acquisition,” but also increase our guest loyalty to our brands and not to a distribution channel partner.

    The Business of Business Travel & the Short-Term Rental Sector

    By: Jessica Gillingham | Nov 29
    There’s much to be excited about in the vacation and short-term rental industry right now. With challenge and disruption comes opportunity. New ways of working are emerging, new markets are opening, and we’re looking at old problems with a fresh perspective.

    Keeping Up With Your Local Government

    By: Greg Holcomb, MPA | Nov 9
    There are two acts you can take to help you keep up with what happens in your community: following local government agendas and building relationships with local officials. These tips can help you focus your efforts and stay informed with public discourse regarding your business interests.

    Expedia Group Research Shows Changing Guest Priorities

    By: VRMA Administrator | Nov 1
    Expedia Group research brings data insights to help property managers provide an elevated guest experience and further drive reservations and revenue.

    New Research Reveals Price No Longer Primary Driver of Travel Decisions

    By: VRMA Administrator | Oct 26
    New research from Expedia Group, called the Traveler Value Index, reveals shifting views on travel, including positive sentiment on vaccine passports, increased budgets, and an enduring demand for safety and financial security.

    Toward a Better Booking Window

    By: VRMA Administrator | Sep 21
    We need a better booking window metric; something that can express each daily micro-environment on your calendar. We propose the Prime Booking Window. Let me show you how we use it at Buoy.

    3 Tips for Marketing to the New-Age Digital Nomad

    By: Vered Raviv Schwarz | Sep 1
    Although booking patterns will continue to fluctuate due to the COVID-19 pandemic, there is one persona that will keep traveling: the Digital Nomad 2.0.

    Five Disruptive Technologies Changing Vacation Rentals

    By: Jessica Gillingham | Aug 26
    Here are five technologies set to disrupt as well as add value to property management and the guest experience during 2021.

    The Big Three: Occupancy, ADR, and RevPAR

    By: VRMA Administrator | Aug 16
    Searching for the key to optimizing your company’s performance? It’s all about understanding the Big 3: Occupancy, Average Daily Rate, and Revenue Per Available Rental Night.

    Focusing Forward

    By: Toby Babich | Aug 11
    On May 14, 2021, the VRMA community was finally able to gather, in person, and again experience something long dormant and desperately missed within the vacation rental industry.

    Understanding the Difference Between 'Hospitality' and 'Guest Service'

    By: Douglas Kennedy | Jul 28
    Why understanding the difference between “hospitality” and “guest service” is crucial. These terms are often used interchangeably, yet while they are related—and while guest satisfaction requires both—they are fundamentally different concepts.

    The Fight Against Short-Term Rentals and Affordable Housing

    By: Greg Holcomb, MPA | Jul 21
    I often receive emails from VRMA members asking for talking points to fight back at the most-cited issue with short-term rentals: affordable housing.

    Why Brand Partnerships Matter in the Vacation Rental Industry

    By: Marcus Rader | Jul 15
    The recent news that demand for vacation rentals in the U.S. has overtaken that of 2019 levels has been a breath of fresh air for an industry wracked by travel uncertainty over the last year and a half.

    Unlocking the 3 Keys to Summer Success

    By: VRMA Administrator | Jun 23
    Arrival spoke with Julie Brinkman, CEO of Beyond, on the top three things property managers should keep in mind as the busy summer months continue, dynamic pricing, post-pandemic travel, and more.

    Building a Portfolio in a Vacation Hot Spot: The Story of Mexico's Florence Sayulita

    By: VRMA Administrator | Jun 14
    Roger Bal fell into vacation rental management almost by accident. Thinking about the future, he decided to turn his attention to building a vacation rental property in Mexico.

    The Acceleration of Contactless Tech Adoption in Vacation Rentals

    By: Jessica Gillingham | Jun 3
    A lot of positive change has happened and will happen as a result of the pandemic.

    The Spirit of Hospitality Flows like Currency: Your Heart Is The Power Bank

    By: Douglas Kennedy | May 20
    Have you ever walked into work at your vacation rental company and immediately recognized that today is going to be one of those days? It’s almost like someone posted a sign at the staff entrance to make it official.

    Advocacy Spotlight: Lincoln County, Oregon

    By: Matthew Curtis | Apr 26
    In Lincoln County, Oregon, a group of vacation rental managers are trying to help create good rules that will address community concerns while pushing back against bad suggestions that would drive up the cost to local taxpayers and force the industry underground.

    Advocacy Spotlight: Central Florida Counties

    By: Matthew Curtis | Mar 29
    When Vacation Rental managers need support with government regulations the VRMA advocacy team is quick to help.

    Advocacy Spotlight: Glynn County, Georgia

    By: Matthew Curtis | Mar 23
    Vacation Destinations are facing increasing challenges from government regulations. In Glynn County, Georgia VRMA members worked with the local government to create a positive outcome.

    Homeowner Acquisition and Retention: Using A 'Tech for Touch' Approach

    By: Douglas Kennedy | Mar 17
    The vacation rental niche has done extremely well during this pandemic era, with locations and accommodation types that are ideal for socially distanced vacationing. Therefore, the biggest issue facing most VR managers is to keep the inventory they have and to find new owners to join their program.

    Missionize Your Mission Statement

    By: Douglas Kennedy | Mar 3
    In my job as a hospitality industry trainer, familiarizing myself with each client’s company culture involves, among other things, determining what if any statement of mission, values, or vision they have in place.

    How Property Managers Can Adapt to the 2021 Vacation Season

    By: Sean Miller | Feb 22
    In this article, Sean looks at how the 2021 vacation season will be different from years past due to COVID-19 and provides rental managers with ways that they can prepare their properties while also competing for bookings.

    The Safest Way to Change a Light Bulb

    By: VRMA Administrator | Feb 10
    As you evaluate your operation’s safety protocols, here are few critical items to review and consider.

    Less Work, More Bookings

    By: VRMA Administrator | Feb 3
    Marketing is complex. A lot of work goes on behind the scenes. By using a few key resources and letting technology do some of the heavy lifting, you can market your vacation rental properties more effectively.

    2021: The Year of Operations

    By: Jessica Gillingham | Jan 27
    As 2020 draws to a close, we can acknowledge that we all have all experienced a great deal of challenge, uncertainty and, at times, absolute turmoil. The impact of the global pandemic has been felt universally and has affected each one of us to a degree—both personally and professionally.

    Exemplify The Spirit of Hospitality in The Hiring and Onboarding Process

    By: Douglas Kennedy | Jan 20
    Lately, I have been reading more and more posts where these members are sharing their experiences throughout the hiring cycle—from application, to interview, to the receipt of an offer, and eventually, to onboarding and “first day” experiences. Others share their views from the other side...

    Increasing Owner Acquisition with Trust and Security

    By: Andrew Bate | Jan 5
    According to Spencer Rascoff, former Zillow Group CEO and co-founder of Pacaso, people’s relationship with their homes — especially their second homes — is shifting in our COVID-19 world. After all, why not relocate for an additional few weeks of the year to a secondary home..?

    How to Optimize Your Short-Term Rental for COVID-19 'Workcations'

    By: Sean Miller | Jan 5
    "Workcations," which once sounded like a good vacation gone wrong, have become popular since COVID-19 turned the world upside down. With professionals and their families largely stuck at home, these working vacations are a way to get a desperately needed change of scenery...

    The Spirit of Hospitality is Nurtured by Gratitude

    By: Douglas Kennedy | Dec 22
    This year has made me realize that it is gratitude, more than anything, that nurtures the spirit of hospitality within us all.

    Tell Your Story

    By: VRMA Administrator | Dec 2
    As all of us have worked through the roller coaster ride of COVID-19, one thing remains true: People want to travel to destinations that allow for togetherness and physical distancing.

    Consumer Travel Booking Patterns to Guide You This Holiday Season

    By: Vered Raviv Schwarz | Nov 16
    Based on our data here at Guesty, individuals will indeed be booking trips this holiday season, fatigued from COVID-19 impacting their ability to travel and freely move around. And with second and third waves happening across many regions, the frustration and desire to revenge travel...

    The 3 Hidden Costs of Longer Guest Stays in Vacation Rentals

    By: VRMA Administrator | Nov 2
    In March, when travel came to a screeching halt due to COVID-19, no one in our industry knew what to expect. However, by summer, we saw a surprising twist. Many people were itching to get out of town — even just to quarantine in a new setting, and Airbnb spending was up by 22% year-over-year in July

    The Importance of PR

    By: Jessica Gillingham | Oct 27
    I run a specialist public relations consultancy so feel particularly excited about this issue of Arrival. It’s an opportunity to educate on PR and why every organization should take it seriously.

    Marketing a Culture of Diversity and Inclusion Increases Applicant Pools

    By: Sue Jones, MBA, SHRM-SCP | Oct 20
    Building a culture of diversity and inclusion begins with evaluating your current workforce, policies and practices. Ask yourself, “do our systems and processes hinder or help our ability to increase diversity in our operations?”

    The Importance of Authentic Reviews for Vacation Rentals

    By: VRMA Administrator | Oct 14
    Customer reviews, in any business, provide feedback (positive or negative) on a product or service bought or experienced by the reviewer. A guest review of a vacation rental stay can act as social proof of why a future guest should also go ahead and press the "book now’" button.

    The Keys to Success

    By: Megan Cohen | Oct 7
    Throughout the spring and summer, VRMA’s board and staff have carefully navigated the shark-infested waters of 2020, and we are now laser-focused on 2021. This is a pivotal time in our industry. Advocacy, professionalism, partnerships and unity are the keys to a successful future for VRMA.

    Member Spotlight: The Value of VRMA

    By: VRMA Administrator | Oct 6
    VRMA's Member Spotlight series continues to recognize active members in the VRMA community. This week, read a Q&A with Lela Ray, InterCoastal Net Designs. Ray shares why she joined VRMA, how VRMA’s benefits and opportunities have impacted her career and more.

    Making the Most of Road Trips and New Revenue

    By: VRMA Administrator | Oct 2
    Helping travelers escape the confines of home while maintaining physical distancing, vacation rentals occupy a unique position in today’s travel landscape. We identify key trends and remind you of actionable ways to make the most of your upcoming reservations.

    VRMA State Coalition Effort: Driving Success

    By: Matthew Curtis | Sep 30
    The State Coalition initiative has been particularly successful. The effort has helped VRMA members to gain a seat in the regulations discussion, and in some cases lead by helping local governments to create effective local rules.

    Get Your VR Reservations Team On A QUEST for More Bookings

    By: Douglas Kennedy | Sep 29
    Over my career in lodging industry sales and service training, I have designed numerous reservations training programs with names like 7-Steps for Reservations Sales Enhancement, Cooking UP New Reservations Sales and Reservations SAILS Training.

    Keyless Access Makes Life Better for Vacation Rental Managers and Owners

    By: VRMA Administrator | Sep 17
    Upgrading your vacation rental locks brings operational benefits, cost savings, and important guest-friendly convenience to any vacation rental property. Remote, web-based access management provides timely control and audit trail visibility that manual key locks simply cannot achieve.

    Member Spotlight: Progress Over Perfection

    By: VRMA Administrator | Sep 8
    VRMA Member Spotlight with Dru Brown, Co-founder of Island Time Hilton Head

    VRMA Member Spotlight: Never Stop Learning

    By: VRMA Administrator | Aug 25
    VRMA's Member Spotlight series recognizes active members in the VRMA community. This week, read a Q&A with April Burns, InterCoastal Net Designs.

    A Welcome from VRMA’s New Executive Director

    By: Megan Cohen | Aug 11
    A welcome from VRMA's new executive director.

    Member Spotlight: Don’t Lose Sight of Your Success

    By: VRMA Administrator | Aug 4
    Read a Q&A with Anna Lewis, head of growth at Gulf Coast Beachfronts. Lewis shares why she joined VRMA, how VRMA’s benefits and opportunities have impacted her career, advice she would give to others in the industry and more.

    The Importance of Maintaining Relative Humidity in Your Vacation Rentals

    By: Steve Davis | Jul 28
    Ensuring properties follow excellent cleanliness and hygiene procedures is a given, but property managers may also want to consider the air quality of their units. Including a simple humidifier in a rental can make a significant difference.

    Train Your Staff to Show Hospitality When Enforcing Mask Requirements

    By: Douglas Kennedy | Jul 21
    Provide your staff with the training they need to de-escalate these encounters in the spirit of hospitality. Here are some tips to share with your guest contact staff.

    How to Use Video Email For Personalized, Narrated, Virtual Property Tours

    By: Douglas Kennedy | Jul 8
    As those who read train-the-trainer articles or attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. Read more about using video email for personalized, narrated, virtual property tours.

    Obsess On Hospitality This Summer and Turn First-Timers into Loyal Repeat Guests

    By: Douglas Kennedy | Jun 24
    As in any industry, massive disruption creates massive opportunities. Smart operations and marketing leaders will capitalize on this chance to win the loyalty of first-timers, turning them into this year’s social media promoters and next year’s repeat guests. Here are a few training tips.

    9 Tips to Improve Your Forecasting

    By: VRMA Administrator | Jun 18
    Forecasting is important now more than ever for property managers to anticipate future business performance, deal with future uncertainties and plan accordingly. Here are 9 tips to improve your forecasting methods for better revenue management.

    COVID-19 Prompts a Review of Storm Preparation and Disaster Recovery Plans

    By: Sue Jones, MBA, SHRM-SCP | Jun 8
    Responding to the COVID-19 pandemic has businesses looking at new ways of doing their work and how that work gets done. To meet operations and staffing requirements, many businesses are expanding their workforce using a mix of employees, contractors and staffing agencies to provide more flexibility.

    Recent Articles

    LA City Council Approves Law Requiring STR Hosts to Get Police Permits

    Updated 11:45AM EST, Thu Nov 30th, 2023
    The Los Angeles City Council approved a law that will require short-term rental (STR) hosts and hotel operators to obtain a police permit, in a bid to crack down on party houses and properties that draw illicit behavior.

    Maui Mayor Proposes Bill Amendment to Make STRS Available for Displaced Wildfire Survivors

    Updated 11:44AM EST, Thu Nov 30th, 2023
    Maui County Mayor Richard Bissen submitted a bill to amend a section of the County Code in an effort to immediately increase the inventory of housing available to survivors of the August wildfires.

    Officials and Residents Discuss Future of Short-Term Rental Policy in Ithaca

    Updated 2:40PM EST, Wed Nov 29th, 2023
    The City of Ithaca, New York, recently held an open house to inform residents about plans to implement legislation to boost short-term rental (STR) regulations. Residents who will be impacted by the legislation submitted comments during the open house.

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