Professionalism, Personalization, and Technology with Jeremy Gall
4/30/2024
On this episode of the VRMA Arrival podcast, sponsored by Avalara, we welcomed Breezeway CEO Jeremy Gall to discuss the state and challenges of the short-term vacation rental market. Breezeway is an operations and guest experience platform serving clients in the vacation rental market.
Gall highlighted the market’s robustness and the challenges property managers face with new homeowners’ unrealistic expectations and shorter booking windows. He emphasized the importance of building trust and maintaining relationships with owners by providing personalized services and leveraging technology. He also shared Breezeway’s plans to enhance its operations tools and the significant impact of AI on the industry. Looking ahead, he predicted trends toward increased service emphasis, professionalization, and the importance of the concierge experience for enhancing guest satisfaction and monetization.