2024 VRHP Housekeeping Team of the Year Award: Calico Cleaning
8/25/2025
The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. We are highlighting each of the 11 award recipients in 2024, finishing today with the 2024 VRHP Housekeeping Team of the Year Award: Calico Cleaning.
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OSHA Compliance for Vacation Rental Managers
By Michelle Williams | 8/18/2025
As a professional property manager, adhering to Occupational Safety and Health Administration (OSHA) standards is critical for ensuring the health and safety of your employees and guests. If you are providing housekeeping, maintenance, and inspection services, and if you are managing a physical office, you are obligated to provide a workplace free from recognized hazards. Under OSHA’s General Duty Clause, this means identifying potential risks and putting preventive measures in place for the safety of your employees and contractors, whether in a rental property or in the office setting.
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2024 Supplier of the Year Award: Inhaven
8/18/2025
The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. We are highlighting each of the 11 award recipients in 2024, continuing today with the 2024 Supplier of the Year Award: Inhaven.
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Podcast
The 911 Lifeline Every Vacation Rental Needs
4/29/2025
In this episode of the VRMA Arrival podcast, Onita Mihaly, senior director of brand marketing at Ooma, discusses the company's role in improving short-term rental (STR) safety with its VoIP-based landline service.
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Podcast
Make a Vacation Rental’s Roof Hurricane-Resistant to Protect Income
By Erin Shields | 1/7/2025
Whether you’re a single-property host or property manager, the one-two punch of rising insurance premiums and more severe weather can knock out income. According to S&P Global, insurance premiums rose in the U.S. during the first quarter of 2024 by 13% versus a year ago, partly due to severe storms.
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Podcast
The 5 Most-Needed Soft Skills for Operations Teams
By Michelle Williams | 10/8/2024
The global talent shortage was the topic of a recent survey by Manpower Group, a global staffing and recruitment company. The survey results identified the top hard and soft skill sets that employers report the most difficulty in finding. The distinction between hard skills and soft skills is fundamental in understanding the competencies required in the workplace. Hard skills are specific, teachable abilities or skill sets that are easy to quantify. They often refer to technical knowledge or expertise required to perform specific tasks or use certain tools or software. Examples of hard skills in a vacation rental operations department would include knowledge of cleaning techniques and the safe use of chemicals or the ability to use property management software.
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Mitigating Safety Risks in Vacation Rental Operations
By Michelle Williams | 6/10/2024
In the context of vacation rental homes, safety measures for guests and operations staff are both critical and complementary. While the specific safety concerns differ for guests and for your staff, there’s a significant overlap in that maintaining a safe environment your teams inherently contributes to a safer environment for guests. Prioritizing safety mitigates risks and fosters trust and satisfaction among both guests and employees.
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