10 Ways to Show Your Housekeeping Team They’re Valued
By Teri Quance-Ahdan | 9/4/2026
Brought to you by VRHP: As a property manager, finding quality housekeeping staff is one of the most difficult parts of my job. When we find top-notch personnel, we want them to know how valued they truly are. They are the foundation of a successful business model, and a housekeeper has the ability to make or break your reputation.
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Setting Expectations for Smooth Operations
By Michelle Fonvielle | 9/4/2026
Brought to you by VRHP: Communication is the key to keeping the balls in the air and the machinery running smoothly. Setting clear expectations for your staff, your guests, and your owners will benefit each group, and in turn, your business as a whole. Don’t assume that “everyone knows” what your policies or procedures are; put them in writing and make sure that everyone is trained on them. That includes “training” your owners!
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Housekeeping Hacks: Ensuring a Safe and Spotless Stay
By Tea Popaja | 9/4/2026
Brought to you by VRHP: To keep up with the ever-growing expectations of guests and owners, it is our commitment to provide a functional, safe, and clean vacation rental, especially during peak illness season. Our focus is to ensure that proper cleaning procedures are being followed by maintaining high standards and guaranteeing a worry-free stay.
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The Importance of Curb Appeal
By Terry Gore | 8/7/2026
Brought to you by VRHP: There is the old saying, “You never get a second chance to make a first impression.” Most opinions are made within three seconds of initial sighting. Upon arrival at a vacation rental property, guests subconsciously judge the care level, advertising accuracy, value, and more. Once made, changing these judgments are difficult, if not impossible. This is why curb appeal is important.
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Using Property Reviews to Improve Quality
By Shelia McCracken | 7/10/2026
Brought to you by VRHP: Now more than ever, our businesses are dictated by customer reviews, and those reviews help gauge your brand trustworthiness to the world. In the past, people only took the time to post a review if they had a negative experience, if for no other reason than to bash the business. In today’s world, consumers rely on both negative and positive reviews in almost everything they do, including renting specific properties at specific locations. In fact, research shows that nine out of 10 customers read online reviews before making a purchase.
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Top 5 Guest Complaints About Housekeeping
By Dave Roberts | 7/10/2026
Brought to you by VRHP: For many vacation rental managers, the halfway point in the season starts generating several recurring themes of guest housekeeping complaints. In a survey of VRHP members, a top five list of those complaints was compiled. As you might suspect, the lines get blurred between housekeeping, property condition, and outside uncontrollable forces. While we tend to focus on the immediate concern and take corrective action, it is also important to determine if there are some preventable actions that can reduce the opportunities for reoccurrence with a future guest.
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Hospitality Starts with Your Team
7/10/2026
Brought to you by VRHP: Peak season has a way of exposing every weakness in an operation. A maintenance issue delays a check-in, housekeepers are racing against the clock, guest messages pile up faster than they’re answered, and managers spend the day putting out fires, only to realize they’ve skipped lunch and haven’t spoken to their teams beyond assigning the next task. Stress is inevitable in vacation rentals. Burnout doesn’t have to be.
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A Beginner’s Guide to Bed Bugs
By Betsy Taylor | 6/5/2026
Brought to you by VRHP: It is important to understand the life cycle of bed bugs and what steps you can take to eradicate them. There are seven stages of their life cycle, from egg to a full adult that can breed, which takes about five weeks. It takes two weeks to hatch, and at this point they begin to bite a host and feed on blood.
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