The Importance of Curb Appeal
By Terry Gore | 8/7/2026
Brought to you by VRHP: There is the old saying, “You never get a second chance to make a first impression.” Most opinions are made within three seconds of initial sighting. Upon arrival at a vacation rental property, guests subconsciously judge the care level, advertising accuracy, value, and more. Once made, changing these judgments are difficult, if not impossible. This is why curb appeal is important.
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Using Property Reviews to Improve Quality
By Shelia McCracken | 7/10/2026
Brought to you by VRHP: Now more than ever, our businesses are dictated by customer reviews, and those reviews help gauge your brand trustworthiness to the world. In the past, people only took the time to post a review if they had a negative experience, if for no other reason than to bash the business. In today’s world, consumers rely on both negative and positive reviews in almost everything they do, including renting specific properties at specific locations. In fact, research shows that nine out of 10 customers read online reviews before making a purchase.
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Top 5 Guest Complaints About Housekeeping
By Dave Roberts | 7/10/2026
Brought to you by VRHP: For many vacation rental managers, the halfway point in the season starts generating several recurring themes of guest housekeeping complaints. In a survey of VRHP members, a top five list of those complaints was compiled. As you might suspect, the lines get blurred between housekeeping, property condition, and outside uncontrollable forces. While we tend to focus on the immediate concern and take corrective action, it is also important to determine if there are some preventable actions that can reduce the opportunities for reoccurrence with a future guest.
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Hospitality Starts with Your Team
7/10/2026
Brought to you by VRHP: Peak season has a way of exposing every weakness in an operation. A maintenance issue delays a check-in, housekeepers are racing against the clock, guest messages pile up faster than they’re answered, and managers spend the day putting out fires, only to realize they’ve skipped lunch and haven’t spoken to their teams beyond assigning the next task. Stress is inevitable in vacation rentals. Burnout doesn’t have to be.
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A Beginner’s Guide to Bed Bugs
By Betsy Taylor | 6/5/2026
Brought to you by VRHP: It is important to understand the life cycle of bed bugs and what steps you can take to eradicate them. There are seven stages of their life cycle, from egg to a full adult that can breed, which takes about five weeks. It takes two weeks to hatch, and at this point they begin to bite a host and feed on blood.
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The Art of Vacation Rental Pool Maintenance
By Brian Butler | 6/5/2026
Brought to you by VRHP: The weather’s hot, your guests have arrived, and they’re looking forward to cooling off in the sparkling blue water of the pool. Does that instill in you confidence or anxiety? Hopefully you’re not flipping a coin at this juncture! The answer to that question lies in the surety of your pool maintenance program.
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How the Best Vacation Rental Operators Master the Chaos of Dispatch
By Hal Conick | 6/1/2026
At $200 to $800 in potential refunds for each missed turnover, the cost of getting dispatch wrong can be high. These vacation rental operators have figured out how to balance housekeeping, maintenance, operations, and inspections at scale, and they have some takeaways for the companies that haven't.
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