VRMA Arrival > Property Services

Creating Effective Metrics for Back-of-the-House Operations

By Dave Roberts | 3/3/2026

Creating effective metrics for your back-of-the-house operations is crucial for any organization aiming to evaluate performance and drive improvement. Not only do they impact internal efficiencies and effectiveness, but they also often have a correlative impact on owners and guests.

Peak Season Prep: 20+ Essential Safety Checks for Vacation Rentals

By Justin Ford | 3/3/2026

There are almost 100 possible safety points to address in a short-term rental and inspect often. Some of the key points of safety that should be addressed before peak season are included in this article.

Is Your Hospitality Unreasonable or Unfeasible? Delighting the Guest Without Drowning Your Team

By Michelle Fonvielle | 3/2/2026

Whether it’s an early check-in, a surprise birthday setup, or an unusual guest request, going the extra mile is a great way to stand out.

The Stories Behind Excellence

1/11/2026

The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. Here we highlight each of 2025’s 10 award recipients.

2024 VRHP Housekeeping Team of the Year Award: Calico Cleaning

8/25/2025

The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. We are highlighting each of the 11 award recipients in 2024, finishing today with the 2024 VRHP Housekeeping Team of the Year Award: Calico Cleaning.

OSHA Compliance for Vacation Rental Managers

By Michelle Williams | 8/18/2025

As a professional property manager, adhering to Occupational Safety and Health Administration (OSHA) standards is critical for ensuring the health and safety of your employees and guests. If you are providing housekeeping, maintenance, and inspection services, and if you are managing a physical office, you are obligated to provide a workplace free from recognized hazards. Under OSHA’s General Duty Clause, this means identifying potential risks and putting preventive measures in place for the safety of your employees and contractors, whether in a rental property or in the office setting.

2024 Supplier of the Year Award: Inhaven

8/18/2025

The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. We are highlighting each of the 11 award recipients in 2024, continuing today with the 2024 Supplier of the Year Award: Inhaven.

How Back-of-House Teams Can Make or Break Your Reputation

By Michelle Williams | 6/30/2025

In the vacation rental industry, the influence of your back-of-house staff on guest satisfaction and your brand reputation cannot be overstated.

Podcast

The 911 Lifeline Every Vacation Rental Needs

4/29/2025

In this episode of the VRMA Arrival podcast, Onita Mihaly, senior director of brand marketing at Ooma, discusses the company's role in improving short-term rental (STR) safety with its VoIP-based landline service.

Podcast

Targeted Training, Tailored Tracks: A Preview of VRMA Foundations

3/24/2025

In this episode of the VRMA Arrival podcast, host Jodi Refosco, VRMA Board chair, is joined by Tim Cafferty (Sandbridge Blue & Outer Banks Blue) and Tyann Marcink Hammond (Branson Family Retreats) to preview VRMA Foundations, taking place April 14-15 in Savannah, Georgia.