Technology

By Jessica Gillingham | 8/12/2025

The hospitality industry is undergoing a tech-driven transformation, where digital tools are becoming foundational to delivering seamless, personalized guest experiences. Insights from 38 industry leaders reveal key trends shaping this shift, including the balance between automation and human connection, a cultural move toward tech-first thinking, and the democratization of innovation across operators. From AI-powered marketing and real-time communication to CRM systems, cloud-based platforms, and IoT-enabled sustainability, technology is enhancing both guest engagement and operational efficiency.

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7/23/2025

In this episode, VRMA Arrival podcast host Alexa Schlosser sits down with Molly Reardon, head of short-term rental growth at PointCentral and a short-term rental owner herself.

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7/21/2025

The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. We are highlighting each of the 11 award recipients in 2024, continuing today with the 2024 Supplier of the Year Award: Guesty. 

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By Shahar Goldboim | 6/16/2025

Are you worried about artificial intelligence (AI) taking your job? As the founder of a company that develops AI for vacation rentals, I can say with absolute certainty that the industry is split down the middle on this one.

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By Pierre-Camille Hamana | 6/2/2025

The vacation rental industry is currently in a state of rediscovery. For years, the sector has been defined by the sprint toward automation, refining every touch point to create the most frictionless stays possible. And it worked. Nearly every stage of the guest journey now runs with automated precision — queries are answered in seconds with AI-driven personalization, pricing, and availability adjust in real time based on demand, and upsells are seamlessly surfaced at just the right moment to maximize guest convenience and host revenue.

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5/27/2025

In this episode of the VRMA Arrival podcast, David Stephens, lead data scientist at TravelNet Solutions, cuts through the AI hype to share what short-term rental operators really need to know. From guest messaging and marketing to revenue management and sentiment analysis, Stephens explains where AI adds true value and where it still needs a human touch. He also offers key questions to ask before adopting any AI tool and compares cutting-edge “thinking” models to today’s more common AI applications.

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4/14/2025

Ever hear of the “toggle tax”? If not, you might be paying it anyway. Jumping back and forth between browser windows and applications may not seem like a big deal, but just wait until you find out what it might be costing you.

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2/24/2025

In this VRMA Arrival podcast episode, Marcus Rader, CEO of Hostaway, shared the company’s impressive growth since 2022, which is the last time we had Rader on the podcast, including securing a $365 million investment and expanding its product offerings. Hostaway has evolved into a multiproduct, all-in-one solution for short-term rental property managers, driven by customer feedback and innovation.

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By Umair Hassan | 2/18/2025

The vacation rental industry is witnessing an explosion of new apps. In recent years, technology has played an increasingly critical role in streamlining operations, enhancing productivity, and maximizing returns. This led to the development of a vast number of apps designed to make property managers’ lives easier—and it’s big business.

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1/27/2025

On the latest episode of the VRMA Arrival podcast, Bart-Jan Leyts, the 25-year-old founder of Otamiser, shared his insights into optimizing OTA rankings for short-term rentals (STRs) and hotels.

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