Innovating Procurement with Ashley Ching
Ashley Ching, the founder and CEO of Inhaven, discussed her professional procurement solution for the vacation rental industry in an interview for the VRMA Arrival podcast. Inhaven helps vacation rental owners and property managers standardize the products in their homes and maintain those standards through a tool called Inhaven Keep. Ching shared her background as a mother of four and a frequent traveler, highlighting the issues she faced with inconsistent and misleading descriptions of vacation rentals.
The conversation delved into the challenges property managers and hosts face when sourcing products for vacation rentals, such as durability and communication with housekeeping teams. Inhaven was born out of the need to simplify and streamline the procurement process for the industry.
Ching explained that Inhaven focuses on essential aspects like the sleep experience, dining, and bathing, which are often overlooked but crucial for guests' satisfaction. They aim to help hosts and property managers set standards for these areas.
The interview also touched upon the success stories of both individual hosts and property managers who benefited from Inhaven's services, saving time and improving the guest experience. The conversation highlighted the focus on consistency rather than following short-term trends.
In terms of future developments, Inhaven plans to continue improving its tools and operational benefits to help property managers and hosts maintain standards and save time. The goal is to professionalize and standardize the vacation rental industry, similar to what the hotel industry did in the past.