How AI Is Set to Transform the Way We Interact with Guests
By Pierre-Camille Hamana | 1/21/2025
In an industry as guest-centric as short-term rentals (STRs), communication is the key to shaping positive guest experiences. Yet it has always been one of the industry’s biggest pain points. The necessity of addressing every guest inquiry almost immediately before, during, and after a stay has historically been a huge burden on hosts.
It only makes sense, then, that once the STR industry began adopting artificial intelligence, enhancing guest interactions was a top priority.
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2024 Best Marketing Campaign Award: Moose Management Vacation Rentals
1/21/2025
The VRMA Excellence Awards celebrate and recognize the incredible work, contributions, and impact that vacation rental professionals have made in the past year. We are highlighting each of the 11 award recipients in 2024, starting today with the Best Marketing Campaign Award (Vacation Rental Manager): Moose Management Vacation Rentals.
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Reservation Reconfirmation Calls Present Opportunities to Build the Brand and Cross-Sell
By Douglas Kennedy | 1/14/2025
As online bookings increase, the number of reservation inquiry calls decreases over time. Yet when you spend time in the reservations office, the calls continue to ring. Why? Many of those who book online still call directly to reconfirm their booking, especially if they originally booked at a third-party online travel agency (OTA) website and have managed to track down your company’s phone number. Inbound reconfirmation calls happen a lot more when guests are celebrating special occasions or booking larger homes (and thus travel with large parties), and/or when guests travel long distances to get to their destination. However, they also happen surprisingly often everywhere.
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Make a Vacation Rental’s Roof Hurricane-Resistant to Protect Income
By Erin Shields | 1/7/2025
Whether you’re a single-property host or property manager, the one-two punch of rising insurance premiums and more severe weather can knock out income. According to S&P Global, insurance premiums rose in the U.S. during the first quarter of 2024 by 13% versus a year ago, partly due to severe storms.
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Beyond the Hype: AI’s Real-World Impact on Property Management
By Luca Zambello | 12/17/2024
Artificial intelligence (AI) has become a buzzword across industries, and property management is no exception. However, for vacation rental managers and property professionals, the question isn’t just about the hype—it’s about the tangible benefits AI offers and its potential to revolutionize the industry. This article dives into how AI is reshaping property management, showcasing its real-world impact and practical applications for vacation rental managers.
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