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    Airbnb Revamps Site to Ease Tensions Between Guests, Hosts

    Airbnb is revamping its platform in an effort to ease tensions between guests and hosts. The company is rolling out more than 50 new features and upgrades designed to improve price transparency, checkout procedures, affordability, and more. The changes address feedback culled from customer service tickets, social media posts, and listening sessions with hosts and guests. “We were definitely noticing we were losing people,” Chief Executive Officer Brian Chesky said. "Our brand is so big and mainstream that people now expect it to work every single time.”

    Bloomberg (05/03/23) Diana Li

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