Reservation Reconfirmation Calls Present Opportunities to Build the Brand and Cross-Sell
By Douglas Kennedy | 1/14/2025
As online bookings increase, the number of reservation inquiry calls decreases over time. Yet when you spend time in the reservations office, the calls continue to ring. Why? Many of those who book online still call directly to reconfirm their booking, especially if they originally booked at a third-party online travel agency (OTA) website and have managed to track down your company’s phone number. Inbound reconfirmation calls happen a lot more when guests are celebrating special occasions or booking larger homes (and thus travel with large parties), and/or when guests travel long distances to get to their destination. However, they also happen surprisingly often everywhere.
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Make a Vacation Rental’s Roof Hurricane-Resistant to Protect Income
By Erin Shields | 1/7/2025
Whether you’re a single-property host or property manager, the one-two punch of rising insurance premiums and more severe weather can knock out income. According to S&P Global, insurance premiums rose in the U.S. during the first quarter of 2024 by 13% versus a year ago, partly due to severe storms.
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Beyond the Hype: AI’s Real-World Impact on Property Management
By Luca Zambello | 12/17/2024
Artificial intelligence (AI) has become a buzzword across industries, and property management is no exception. However, for vacation rental managers and property professionals, the question isn’t just about the hype—it’s about the tangible benefits AI offers and its potential to revolutionize the industry. This article dives into how AI is reshaping property management, showcasing its real-world impact and practical applications for vacation rental managers.
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Strategies for Building and Sustaining an Engaged Remote Work Culture
By Jeff Iloulian | 12/10/2024
The rise of remote work has changed how businesses operate, offering flexibility and freedom for employers and employees. However, a thriving remote work culture doesn’t happen by accident; it happens by fostering an environment where employees feel connected, valued, and motivated.
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