Capitalizing on the Rise of Niche Markets in the Vacation Rental Industry
By Jessica Gillingham | 10/15/2024
The vacation rental industry has witnessed significant evolution over the past decade, partially driven by changing traveler preferences as well as technological advancements. Today, a one-size-fits-all approach no longer suffices, as travelers seek unique and personalized experiences tailored to their specific needs and interests. This shift has led to the rise of niche markets within the vacation rental sector, offering property managers a lucrative opportunity to attract distinct groups of travelers and differentiate their offerings in a crowded market.
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Customer Hospitality Is Bigger than Guest Service
By Douglas Kennedy | 10/14/2024
In the lodging industry, we tend to think of our customers as “guests,” reflecting a foundational concept that many of us were mentored on long ago, which is “Treat our guests as you would those visiting your own home.” However, customer hospitality is the philosophical concept on which we should build our entire company culture, as this concept reaches far beyond our guests. Why?
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The 5 Most-Needed Soft Skills for Operations Teams
By Michelle Williams | 10/8/2024
The global talent shortage was the topic of a recent survey by Manpower Group, a global staffing and recruitment company. The survey results identified the top hard and soft skill sets that employers report the most difficulty in finding. The distinction between hard skills and soft skills is fundamental in understanding the competencies required in the workplace. Hard skills are specific, teachable abilities or skill sets that are easy to quantify. They often refer to technical knowledge or expertise required to perform specific tasks or use certain tools or software. Examples of hard skills in a vacation rental operations department would include knowledge of cleaning techniques and the safe use of chemicals or the ability to use property management software.
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The Essential Guide for Property Managers: Why Offering Travel Protection Is a Must
By George Meshkov | 10/7/2024
As a property manager, your success hinges on providing an exceptional experience for your guests while protecting your properties and revenue. In an increasingly competitive market, one of the most effective ways to achieve this is by offering travel protection to your guests. This simple addition to your service offering not only enhances your guest experience but also helps safeguard your business from potential financial setbacks.
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