Improving the Guest Experience
By Hal Conick | 9/3/2024
There’s a movement of vacation rental industry professionals who have grown tired of the industry’s reputation of inconsistency. They’ve heard from guests who have been disappointed by short-term rentals and believe that the future lies in providing guests with thoughtful, unique experiences during every stay.
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Podcast
Are Guests Getting More Difficult These Days? Or Is it Just Rosy Retrospection?
By Douglas Kennedy | 8/13/2024
As I make the rounds as a vacation rental industry conference speaker and trainer, and as I monitor vacation rental groups on social media, I often hear and read people commenting that today’s guests are more difficult, rude, angry, and conniving than ever before. In recent years, these comments are also attached to a statement such as “Ever since the pandemic ….”
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